- What is Virgin hair? 

    Virgin hair is 100% human hair 

- Can the hair be colored/straightened/reused? 

  Yes, all of our hair can be colored, straightened, and reused as many times as you prefer, however take precaution when treating hair.

- How long does the hair last? 

  Our hair can be used for up to one year or more if taken care of properly. 

- What are the best products to use to maintain hair? 

Pantene Relaxed Moisturizing conditioner and shampoo with coconut & Jojoba is highly recommended. Also, Silicon Mix mixed with water (an intense leave-in hair shine and conditioner).

- How long does shipping take? 

  Please allow 24HRS-72hrs for payment to be posted, after payment is processed, your order will be sent out and delivered to you within 5-7 business days. 

- Can I cancel my order? 

  No payments can be canceled after 24HRS. 

- How long does it take to receive a refund?

    Varies upon reasoning. Once reviewed by the owner & our team, your refund will be issued. Also it depends on your bank’s policy for returns . 

-  How do I contact the company?
    You can best reach us at info@immaculatehairs.com for any other further questions, comments, or concerns.